I wait a couple of minutes and the person on the other end asks what the problem is…hmmm…I thought I just told them. Oh well, I retype the issue—and wait another couple of minutes before they ask me to remove the battery, replace it, and try powering it on again. Hmmm…I thought I just told them that. Oh well, I'll humor them.
No change in the phone—what a surprise : (
The agent types, well, we'll just have to reset it then. OK. Remove battery, replace, and press the power and up volume at the same time. No change, as expected. Agent types, we'll check to see if it's eligible for exchange. Several minutes later: it is. Ok, needs all my contact information, address, etc. And phone number. Hmmm…it doesn't work! I give them Debbie's.
More exchange about how to return it, etc. Finally, "Would you like to participate in a survey about this exchange?" Sure, why not? They reply, "Great! You will get a text message…" Face palm! I don't have a phone that works! Response, "Well then I guess you won't be able to receive the text message." Oh, the irony!
You gotta either laugh or cry. I'll laugh. Without a phone for at least a week, which isn't so bad, I guess. Unless someone wants to call me or text me : ) Good thing most of my work interactions are via email!