Thursday, December 12, 2013

It works!

I've posted a bit recently about my problems with iOS 7. Here's what I hope is the final update.

The AppleCare rep called me Monday morning to see if the iPad had arrived. Her screen showed it as on the truck, which it was. What she didn't know was that it is a 2.5 hour drive from Duluth to here : ) The iPad arrived around 1:00 that day. It was cold! But, because there are no moving parts, I didn't hesitate to turn it on.

I went through the set-up routine, answering all the questions. I also connected it to the MacBook via iTunes. Disappointment! iTunes said it couldn't be restored without the iPad updating its software first. Bummer! Oh well, I finished the set-up routine on the iPad and let it do its download of iOS 7.0.4.

Much finished the update and I was able to restore it via iTunes. Boy, does it take time to restore 53 apps and their data! Late that evening, it was up and running—pretty much. The passwords for stuff all needed to be re-entered—a very wise decision on the part of Apple! But, all the other settings were there.

On Tuesday, I opened Accordance for the first time. Major bummer! I had forgotten this (it happened to me twice before), but when you do a restore of Accordance, you have to re-download all your add-ons and purchases. Of course, I had forgotten my username and password, too.

I dug around in my records and found the username and guessed (correctly) at the password and then carried on with the restore. It took a while to download and restore, but now it is all there and running fine.

Note to my Accordance friends: Please revise the restore so it contains the modules! Also, the interface for the username and password should check when you enter it, not when you try to synch. Minor issues,'s still my favorite Bible software program : )

I give Apple an A for their handling of this. They definitely know how to make things right once they decide to. From the time they decided to repair/replace the iPad until I had the new one in my hands was 5 days—and two of those were Saturday and Sunday, so effectively a 3-day turnaround. I doubt very many other companies would do that without an expensive service contract...

1 comment:

Helma said...

I've only ever had excellent service from Apple, even when warranty had run out. Recently two hard drives replaced bc as a group these had failed too early, never mind that the machines were already out of warranty. They did recently take a built-to-order machine in for repair, found that it had not actually shipped with any SSD, and made me come pick it up to ship it back. Which I was pretty upset about. But then, like you, I got the replacement machine quickly.