I received this from Jim Eisenbraun, who got it from Infoworld.
"Never take customers for granted. That’s it. If you adopt that as a mantra, you’ll either succeed and stay successful or you’ll go out of business because you say it but don’t really believe it." -- Tom Yager
<idle musing>
I would like to think that is what we believe here at Eisenbrauns. For over 30 years we have been doing it successfully enough to still be here :) But, nevertheless, we don't take any of our customers for granted, especially with the competition these days. Think about it, how often do you hear from a live person at some of the other booksellers?
</idle musing>
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