Two weekends ago my bike headlight stopped working—well, actually it wouldn't stop working. The switch broke somehow and the light wouldn't turn off or flash as it was supposed to. I took it apart, changed the batteries, tried to figure out the switch, all to no avail. It is a microswitch and not user serviceable. And it was only a little over a year old!
I figured it was out of warranty and was resigned to buying a new one. But, I thought I should at least check the company's web site first. There was a section for warranty replacement, but no details on what the warranty was. So, I e-mailed and asked how I could know if the light was still under warranty. The next day I received a reply, complete with a return authorization number. Turns out that the light has a lifetime warranty! All they asked was that I return it to them. They want to do a postmortem on it for quality improvement. I mailed it off a day or two later—postage was under $2.00—and expected a new one in about a week or two. Two days later, I have a brand new headlight in the mail! How's that for service?
The name of the company, you ask? Planet Bike, of course!
I love their lights; the tail light that I have is visible for over ½ mile and strobes in such a way that you can't miss it. The Beamer 5 headlight strobes, too, but it also can be a steady on, which is really handy in my winter commutes when I ride through the woods every morning and evening in the dark.
So, now I have another reason to recommend them. Not only do their products work wonderfully well, but their warranty service is phenomenal, too.
Tuesday, September 14, 2010
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